Refund & Cancellation Policy

This Refund and Cancellation Policy applies to all purchases made on prepili (operated by soft techpro).

Payments, recurring subscriptions, and invoicing are processed securely by our Merchant of Record, Paddle (Paddle.com Market Ltd).

In accordance with applicable consumer protection regulations, you have a 14-day statutory right to cancel your order.

However, because prepili delivers immediate access to digital content, AI coaching sessions, and downloadable data:

• By accessing, using, or starting any AI interview simulation or coaching session within the 14-day period, you explicitly acknowledge and agree that the service performance has commenced and that your statutory right of cancellation is fully satisfied upon service consumption.

You may cancel your recurring subscription (Monthly, Quarterly, or Biannual) at any time.

• How to Cancel: You can cancel your subscription instantly through your account settings under "Subscription & Billing" or by logging into the Paddle Customer Portal.
• Effect of Cancellation: Upon cancellation, auto-renewal will be disabled immediately. You will not be charged again, and you will retain full access to your plan until the end of your current paid billing cycle.
• Important Note: Cancelling a subscription stops future billing but does not automatically trigger a refund for previous charges.

Refund requests submitted within 14 days of purchase will be evaluated under the following terms:

• Fair Usage Limitation: Refund eligibility is strictly determined by platform usage. If a user has completed any AI interview sessions, coach credits, or consumed more than 15% of their monthly allocated feature quota, the order is considered fully fulfilled and non-refundable.
• Prorated Refunds: In cases where a refund is approved at our discretion or due to unresolved technical faults on our platform, any refund will account for the proportion of days elapsed and feature quotas consumed.
• Administrative Fees: Approved refunds may be subject to a standard processing fee of up to 5% or $3.00 (whichever is lower), as permitted by applicable law.

If you believe you qualify for a refund under the terms above:

1. Via Paddle Portal: Visit paddle.net or contact Paddle Support directly with your order reference number.
2. Via Email: Email us at contact@prepili.com with your account email and transaction ID.

Approved refunds are processed by Paddle back to the original payment method within 5–10 business days.